Frequently Asked Questions
Can I cancel my order?
Yes,you can cancel your order in 24 hours
Can I change my shipping address?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes to your address.
Do you ship internationally?
Yes, We can ship all over the world.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can click the tracking link in your email to track your package. Orders do not ship on Saturday, Sunday or holidays. If you need help tracking your package, please contact customer service.
My package never arrived or is lost, what should I do?
We're sorry as we know how frustrating this can be! Once your order ships, the shipping carrier is solely responsible for the delivery of your order and Pool Floats has limited ability to help. We often find that if you wait 24 hours the package will sometimes turn up. If your package is still not received, then contact the carrier (Fedex or UPS) that shipped your package (this information is provided to you via your tracking email). If the carrier is unable to locate your package, please file a claim with the carrier and then contact customer service through this form.
My pool float won’t stay inflated.
- The #1 reason a pool float won’t stay inflated is improperly closed air valves. Check to make sure all valves are fully closed and that there is no air leaking from valves.
- Fully open the air valve, add additional air and fully close the valve.
- Don’t be alarmed if you have to add some additional air after the first few uses. This is the natural stretching of the material that occurs when weight is added or the float absorbs heat from the sun. Adding air does not mean there is a leak. This simply means the pool float has expanded slightly.
Only part of my order has arrived, where is the rest?
Orders can be split into multiple deliveries due to product dimensions and/or weights. If you do not receive your entire order within 3 business days from the first package arriving, please contact our friendly team here.
When will my order ship?
Orders placed before will ship asap You will receive an order confirmation email upon placing your order. Once your order ships you will recieve a second email with tracking for your order.